Diamond District

Watch Returns & Exchanges Policy
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from NYC Diamond District. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by calling 800.500.4367.  Please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact NYC Diamond District within 5 days of receipt of your shipment to make the necessary corrections.
If a return shipping label is provided via email, please print the label and tape it to the shipping carton. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number please call Customer Support 800.500.4367. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.

• Place the original package into a shipping carton.
• Include the invoice and the reason for the return. If defective, please specify the defect.
• Please do not place stickers or shipping labels on the original manufacturer’s package.
• The RMA number must be clearly written on the shipping carton to prevent refusal.
• We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
• If an order is shipping via ground shipping, the initial shipment fee incurred by NYC Diamond District to ship the merchandise will be deducted from the refunded amount.

Special Orders
Select items sold on NYC Diamond District may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, all orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 15% or final sale policies unless otherwise agreed by the NYC Diamond District staff via mail, fax or e-mail.
Need help?
Contact a member of our customer service team by:

• Calling us at 800.500.GEMS (4367)
• Live chatting with our team here

Watch Product Warranty

NYC Diamond District will service every brand name watch sold on our website for a period of 1 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover "external damage" to the product.

What's Not Covered

The NYC Diamond District warranty does not cover any damage resulting from, water/moisture damage. Additionally, the NYC Diamond District warranty does not cover any damage to the watch case, crystal/glass, watch bracelet / band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party null and voids the warranty from NYC Diamond District.
This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.

·  External wear-and-tear from daily, normal use.
·  External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
·  Defects caused by outside force or improper use. ANY such incidental damages which occur by dropping or banging the timepiece.
·  Any loss of stones or gems on the outer portion of the watch or watch face.
·  Outside modifications and third party repair attempts will void the warranty.
·  Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
·  Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing from receiving water damage inside the stem. Water damage is not covered under the warranty by NYC Diamond District nor any manufacturer.

Length of Warranty

Search by the brand of your watch below to determine the length of coverage for your warranty:

• A. Lange & Sohne - 2 Year Warranty
• Accutron - 2 Year Warranty
• Adidas - 2 Year Warranty
• Akribos XXIV - 2 Year Akribos XXIV Warranty
• Andy Warhol - 2 Year Andy Warhol Warranty
• Appetime - 2 Year Appetime Warranty
• Armani - 2 Year Warranty
• Audemars Piguet - 2 Year Warranty
• A|X Armani Exchange - 2 Year Warranty
• Baume & Mercier - 2 Year Warranty
• Bedat - 2 Year Warranty
• Bell & Ross - 2 Year Warranty
• Black Dice - 2 Year Black Dice Warranty
• Blancpain - 2 Year Warranty
• Breitling - 2 Year Warranty
• Brooklyn Watch Co. - 2 Year Manufacturer Warranty
• Bulova - 2 Year Warranty
• Burgi - 2 Year Limited Manufacturer Warranty
• Bvlgari - 2 Year Warranty
• Calvin Klein - 2 Year Warranty
• Carbon 14 - 2 Year Carbon 14 Warranty
• Casio - 1 Year Warranty
• Cartier - 2 Year Warranty
• Chanel - 2 Year Warranty
• Christian Dior - 2 Year Warranty
• Chopard - 2 Year Warranty
• Citizen - 5 Year Warranty
• Concord - 2 Year Warranty
• Corum - 2 Year Warranty
• Croton - Croton Limited Lifetime Warranty
• D.Factory - 2 Year Manufacturer Warranty
• Danish Design - 1 Year Warranty
• Diesel - 2 Year Warranty
• DKNY - 2 Year Warranty
• Dolce & Gabbana - 1 Year Warranty
• Ebel - 3 Year Warranty
• Edox - 2 Year Warranty
• Equipe - 2 Year Equipe Warranty
• ESQ - 2 Year Warranty
• Eviga - 2 Year Eviga Warranty
• Fossil - 2 Year Warranty
• Frederique Constant - 2 Year Warranty
• Fruitz by Philip Stein - 2 Year Warranty
• Fujitime - 1 Year Fujitime Warranty
• Gevril - 2 Year Warranty
• Girard Perregaux - 2 Year Warranty
• Glashutte - 2 Year Warranty
• Gucci - 2 Year Warranty
• Guess - 2 Year Warranty
• Hamiliton - 2 Year Warranty
• Haurex Italy - 2 Year Warranty
• Hublot - 2 Year Warranty
• Hugo Boss - 2 Year Warranty
• Ike Milano - 2 Year Warranty
• Invicta - 1 Year Invicta Warranty
• Issey Miyake - 2 Year Issey Miyake Warranty
• IWC - 2 Year Warranty
• J. Springs - 1 Year J. Springs Warranty
• Jacob & Company - 2 Year Warranty
• Jacques Lemans - 2 Year Warranty
• Jaeger LeCoultre - 2 Year Warranty
• JBW - 1 Year JBW Warranty
• Jet Set - 2 Year Jet Set Warranty
• Jill Stuart - 2 Year Jill Stuart Warranty
• Joshua & Sons - 1 Year Joshua & Sons Warranty
• Kenneth Cole - 2 Year Warranty
• Kienzle - 2 Year Warranty
• Lacoste - 2 Year Warranty
• Lambretta - 2 Year Lambretta Warranty
• Lancaster - 2 Year Warranty
• Longines - 2 Year Warranty
• Lucien Piccard - Limited Lifetime Warranty
• Madison - 2 Year Warranty
• Michael Kors - 2 Year Warranty
• Michele - 2 Year Warranty
• Montblanc - 2 Year Warranty
• Montres de Luxe - 2 Year Montres de Luxe Warranty
• Morellato - 2 Year Manufacturer Warranty
• Movado - 2 Year Warranty
• Nice Italy - 2 Year Nice Italy Warranty
• Nixon - 2 Year Warranty
• Omega - 4 Year Warranty
• Oris - 2 Year Warranty
• Panerai - 2 Year Warranty
• Patek Philippe - 2 Year Warranty
• Philip Stein - 2 Year Warranty
• Piaget - 2 Year Warranty
• Polar - 2 Year Warranty
• Police - 2 Year Warranty
• Pulsar - 3 Year Warranty
• Puma - 2 Year Warranty
• Rado - 2 Year Warranty
• Raymond Weil - 2 Year Warranty
• Rolex - 2 Year Warranty
• Seiko - 3 Year Warranty
• Skagen - 2 Year Warranty
• Suunto - 2 Year Warranty
• Swatch - 2 Year Warranty
• Swiss Legend - 5 Year Swiss Legend Warranty
• Swiss Military - 2 Year Warranty
• TAG Heuer - 2 Year Warranty
• Technomarine - 2 Year Warranty
• Thunderbirds - 2 Year Thunderbirds Warranty
• Timex - 1 Year Warranty
• Time-It - 2 Year Time-It Warranty
• Tissot - 2 Year Warranty
• Tommy Hilfiger - 2 Year Warranty
• ToyWatch - 2 Year Warranty
• Tsumori Chisato - 2 Year Tsumori Chisato Warranty
• TW Steel - 2 Year Warranty
• TX - 1 Year Warranty
• U-Boat - 2 Year Warranty
• Ulysse Nardin - 2 Year Warranty
• Victorinox Swiss Army - 3 Year Warranty
• Wenger Swiss Military - 3 Year Wenger Warranty
• Wittnauer - 2 Year Warranty
• Zenith - 3 Year Warranty
• Zodiac - 2 Year Zodiac Warranty